Resume
The path wasn't linear. That's the best part.
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Years in IT
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Team Members
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End Users
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Years in Tech
Experience
April 2020 — Present
Information Technology Division Manager
Madera County Government
- Lead 33-person IT department serving ~1,000 end users across county government
- Driving Webex Calling migration — decommissioning legacy telephony for 400+ users
- Deployed Microsoft 365 + Intune for enterprise device management and security
- Redesigned ServiceNow workflows and intake to reduce resolution time
- Infrastructure, cybersecurity, and enterprise system oversight
"Partnership, not hierarchy. The best IT organizations are built on trust, not tickets."
January 2016 — April 2020
Information Technology Systems Analyst II
Madera County Government
- Enterprise systems administration — servers, networking, Active Directory
- Cross-departmental technology solutions and infrastructure planning
- Network and security operations support
"Promoted to Division Manager because systems thinking isn't just about systems."
October 2013 — January 2016
Information Technology Analyst I
Madera County Government
- Desktop and server support for county departments
- End-user technology services and troubleshooting
- System deployment, configuration, and documentation
"Entry point into government IT. The start of a career that stuck."
2012 — 2013
Account Executive
Sierra Star · Oakhurst, CA
- Advertising sales for local newspaper in the Sierra Nevada foothills
- Client relationship management and community engagement
"Selling is really just understanding what people need and matching it."
2011 — 2012
Unit Director
Boys & Girls Club of Oakhurst
- Youth academic development programs
"Where I learned that leadership is about making other people better, not about being in charge."
1995 — 2013
Freelance Designer & Tech Services
Self-employed · 18 years
- Independent technology and design services
- Client work spanning design, web, and technical support
"18 years of self-directed work that taught me everything about accountability, scope creep, and invoicing people who don't want to pay."
Education
2013 — 2020
Bachelor of Business Administration
Grand Canyon University · Business Administration & Management
Completed while working full-time. Because apparently I didn't have enough going on.
Skills & Tools
IT Leadership
Team Management
Microsoft 365
Intune / MDM
ServiceNow
Webex Calling
Active Directory
Cybersecurity
Infrastructure
Network Operations
Change Management
Vendor Management
Service Delivery
Budget Management
LLMs / Agentic Workflows
iOS Development
Systems Thinking
Government IT
Policy Compliance
Process Optimization
Want to talk? I'm always open to it.